Reviewed by David Hazell    November 06, 2013

Like many families who find themselves having to cope with the increasing needs of an elderly relative, we agonised over the looming prospect of having to place our Mother in a care home. Despite our determined efforts to keep Mum, in her own house, it became evident that our lack of experience and the demands of work and family, meant that keeping Mum at home was not necessarily the best thing we could do for her. We visited several care homes in the area and although some were very well run and professionally staffed, we somehow felt that our Motherís happiness would be at stake, were we to place her in residence at any we had visited. 
It isnít too dramatic to say that our prayers were answered, when a friend told us about Higher Bank. We were very impressed when we visited, not only by the open and friendly attitude of the staff, but by the obvious contentment and happiness that the residents seemed to enjoy. We were allowed to take Mum in for a trial stay; and quite simply we were confident that she was being very well cared for. Most important was that Mum herself evidently liked the staff and facilities, so we decided to extend the trial, and eventually Mum stayed at Higher Bank for her last years. There are a number of things that make Higher Bank outstanding. But our consensus is that it is probably due to the fact that it is a family run home, staffed by conscientious, compassionate and wholly dedicated professionals. We invariably found our Mother with a smile on her face on our regular visits, often having fun with her new friends. We witnessed the careful and considerate monitoring of our Mother and the other residents, to levels we now believe may not always be apparent in all other care homes. It seems to be an ethic; hard wired in the minds of the staff, that they would always be prepared to walk the extra mile to meet the needs of those they care for. Communication with family members by staff, such as at times of poor health, was at a premium, and again demonstrated the lengths the staff are prepared to go to. Knowing that our Mum was, happy, comfortable, and couldnít have been better cared for, is something we cannot place a high enough value on. The family of Mary Monica Hazell, would unanimously recommend Higher Bank care home, with heartfelt gratitude.

Overall rating 
 
5.0
Is the care home clean and well maintained 
 
5.0  
Does this care home smell pleasant 
 
5.0 
Is the temperature indoors comfortable for residents 
 
5.0  
Is it easy to contact the home if you need to speak to someone 
 
5.0  
Do you feel you can easily discuss any concerns you might have with staff 
 
5.0  
Are staff considerate of your relative/s friendís needs 
 
5.0  
Does this home encourage visits and phone calls 
 
5.0  
Are visiting times flexible and user-friendly 
 
5.0  
Do you feel your relative/friend is ignored, neglected or abused by staff 
 
5.0  
Is your relative/friend is treated with kindness, respect and patience 
 
5.0  
Does the home offer stimulation i.e. in-house recreational activity, outings and events 
 
5.0  
Does the home celebrate birthdays, Christmas and other occasions 
 
5.0  
As a relative/friend, are you included in these 
 
5.0  
Are you satisfied with the way their personal hygiene is managed 
 
5.0  
Are you satisfied with the standard of food 
 
5.0  
Is the personal accommodation clean, warm and well maintained 
 
5.0  
Is there a call/alarm bell in your bedroom 
 
5.0  
Is your relative/friend given privacy when they need it 
 
5.0  
When you visit are there areas you can spend time in private with your relative/friend 
 
5.0  


I was fortunate that the home had a vacancy. They more than catered for my needs and I would recommend them to anyone. it exceeded all my expectations.

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by Marlene R (Resident / Service User) on Monday 6 October 2014



Father was looked after extremely well and would not have lived as well as he did anywhere. The only comment I can make is Higher Bank is of the highest quality of care home!

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submitted by James Bibby (Son-in-law of Resident/Service User) on Friday 17 October 2014




21st September 2014

Dear Isabel, Karen, Family and Staff,

Just a line to thank you all for the excellent care and attention my Mum received during her 8 years she spent with you as her home.

We will always be grateful for everything you did for her, enabling her yo live to a ripe old age of 94 years, also not forgetting the quality of life and peace of mind we had knowing she was in safe hands.

The family atmosphere in the home is so welcoming and it is reassuring that a member of the family is always available 24/7.

We will continue to recommend you to others as we feel you are second to none.

We know everyone has contributed to Dorothy's care over the years but we would like to say a special thank you to Isabel and her team who were on duty during Mum's final days. We were very impressed with all the measures that were put in place to ensure a peaceful and dignified passing on the 18th September 2014. 

Thank you all once again for your tender loving care.


Keith and Marion Ramsbottom x
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